Booking FAQ’s

Can I bring my Dog or Cat?

NO.  Pets are not permitted anywhere in the Walkerville Foreshore Camping Reserve.

When can I make a booking for peak periods?

All bookings for peak periods will be available to book online from 9am on one of the following dates:

Saturday June 1st 2024 

Melbourne Cup long weekend (4 night minimum)

Saturday July 6th 2024 

December 26th  Boxing Day – late January including Australia Day long weekend. (Date will vary each year depending on the public holiday)

Saturday October 5 2024  

Labour Day long weekend, 8-10 March 2025 (3 night minimum)

April 2025 Victorian school holidays including Easter. 5 April – 21 April 2025  (4 night minimum for Easter long weekend)

How can I make a booking?

Use our reservations portal to Book online 24/7

Can I book more than one campsite or accommodation at once?

All bookings are subject to availability. Please note, peak periods have restrictions on the maximum number of sites that can be booked by a single customer. If more than 2 campsites are booked by the same person, All sites in the booking will be cancelled.

What are the benefits of an online booking system?

Reservations enable you to plan your stay ahead of time, providing comfort in the knowledge your reservation is secure. This is especially useful during peak season when demand is high. The introduction of easy-to-use booking options provides flexibility and equal opportunity to book campsites and cabins. An online booking system also provides a consistent and efficient method to make payments before arrival. Fees collected contribute directly to the on-ground management of facilities, so the Walkerville Foreshore Committee can continue to provide these services to visitors.

What do I need to make an online booking?

You’ll need either a Visa or MasterCard, and a registered email address, along with your residential address and vehicle licence plate. From the website click the ‘Book Now’ button to see availability and pricing before proceeding with your reservation.

Why do you need my email address and contact number?

Booking confirmations and other important information such as check-in times will be sent to your email address. Contact details are also important in case of an emergency e.g. fires, or a park closure, where management may need to contact you. We’ll have a better chance of reaching you before you start your journey, or while you’re on your way to the park.

Can I reserve my favourite campsite when booking online?

Yes, subject to availability

Click “‘Book via Map” button, then enter the dates you wish to stay. You will be able to see if your preferred site is available for the proposed duration of your stay, and if so, it will show green and you will be able to click on it and reserve it.  There is a photo and short description of each site and the dimensions.

Please note, property managers reserve the right to move sites. While every effort will be made to contact customers before arrival, should a site move be required, A particular site cannot be guaranteed.

Is it possible to visit the office and book a site when I arrive?

Where possible, bookings can be made in person on arrival, subject to availability. The office is not always manned in the low season, so it is advised to book ahead.

What documents do I get when I make an online booking?

You will receive a confirmation email with the details of your booking. You will also receive a link on the email with the following:

1. 1. A confirmation email with reservation details including check-in and check-out times and other important information.
   2. A copy of our Terms and Conditions to which you have agreed.
   3. Tax invoice
   4. A unique pin code for the boom gate to allow one vehicle to gain access to the park

If you have not received your reservation details within 24 hours, please contact the office on 0487 007 176 or via email camping@walkervilleforeshore.com.au  If you don’t receive a confirmation email this usually means that your payment was not processed and the booking was not made.

Why is there no longer an ongoing booking system in place at the campground for reservations?

Our new booking system makes it easier for customers to make a booking and provides greater equity for everyone.

When do I need to pay?

Customers are required to pay in full at time of booking, as our campground is increasing in popularity. Please refer to the terms and conditions before submitting your payment. You will be asked to agree to the terms and conditions before submitting your reservation.

Why can I not pay a deposit now and the balance closer to my booking date?

The Walkerville Foreshore Committee is committed to having competitive rates for our customers. We made the decision to not have additional administration costs associated with bookings (e.g. collecting and following up outstanding balances) to ensure that you, our customer, do not bear that additional expense. This means we can offer affordable and reasonable pricing.

What fees will I be charged?

The Walkerville Camping Reserve has a base site fee for all campgrounds using the online booking system. When you book a campground, your fee will consist of:

A base site fee (minimum daily rate per site) which includes the first two people.

Further fees for additional people (up to the site maximum)

A booking fee of $2.50

Why do you charge booking fees?

The reservation system used by Walkerville Camping Reserve for online, phone, or face-to-face bookings is a web-based system and charges for each reservation. To help offset these fees, each reservation is charged a $2.50 booking fee. This reservation system is used for all bookings – phone, online or at a park, which is why the fee applies regardless of how your reservation is made.

Are there any discounts for pensioners or students?

We offer a 5% discount to pensioners who hold a current concession card. When you book you will pay the full rate and we will refund the difference when you present your concession card at the office.

School/scout groups are charged at  a special rate (except for peak times) Prior bookings must be made by emailing us at camping@walkervilleforeshore.com.au

What happens if I need to cancel or change my booking?

You can cancel or change your booking by emailing the office at camping@walkervilleforeshore.com.au

All cancellations or change requests must be in writing.

Cancellation more than 30 days from check in date: 90% refund (less the non-refundable booking fee).

Cancellation within 30 days but more than 7 days from the date of check in: 50% refund (less the non-refundable booking fee).

No refund for cancellation of bookings within 7 days of the date of check in, other than in exceptional circumstances as approved by the WFRCoM in its sole discretion.

No refunds for early departures.

All cancellations and changes are subject to the terms and conditions.

The campsite or cabin must only be occupied by the number of customers and guests specified and paid for in the booking confirmation. You will need to update your booking before arrival if your guest numbers change.

Extreme weather has been forecast. Can I postpone my reservation or get a refund?

No. Refunds of reservations will only be provided when extreme weather events result in park closures, not for inclement weather. You can email the office and request a date change. See the terms and conditions for more information.

What happens if the park is closed for any reason?

We’ll let you know via phone or email if there are park closures affecting your reservation. We’ll try to find an alternative date that suits you. If the alternative is not acceptable to you, the reservation will be cancelled, and a full refund provided, including any booking fee paid.

How many cars can I bring into the park?

Your confirmation email will contain one code when you make a booking. This is a unique code created for your reservation. The code will automatically activate at 1pm on the day of check in and deactivate at 11am on the day of check out.

You can request a second code for a second car via email. You will need to provide a registration numbers for the car.

All vehicles are to remain within the boundaries of your allocated site.

No cars are to be parked on the roadside or any other areas within the park.